Automation

Automation is the most significant type of tool used to run a helpdesk and maintain of all kinds of systems. Microsoft has some of the most easy to use automation tools in the form of their products Entra, Endpoint Manager and of course Azure. Remember to always do research on ways to fully utilize automation withing your working environment. There are a wealth of forums online as well as consultants for hire. Make the most of what you have. That is all.