Chris Scheler

Ops-minded IT support notes for helpdesk techs and the systems they keep running.

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Welcome to the Schelertech blog. This is where I post notes on running a helpdesk for a medium-sized organization: tickets, tooling, automation, and the habits that keep support work moving.

Here is a simple example of a quiet application install with msiexec:

msiexec /i sophos-connect.msi /qn

More guides soon for technicians who want clean installs, clearer tickets, and fewer repeat requests.

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